15r Privacy Policy — User Data Protection on the Platform
Your privacy is 15r's priority. This document clearly outlines what information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia. Please read this policy carefully before using 15r's services.
Information We Collect from Users
When you register and use the 15r platform, we collect certain categories of information to keep the platform running smoothly and to provide you with a secure experience.
Personal Account Information
This includes your full name, email address, phone number and identity verification details required during registration or account verification. This information is used to confirm your identity and protect your account from unauthorised access.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address and general location information. This data is used to detect suspicious activity, ensure platform compatibility and improve app performance on Malaysian users' mobile devices.
Payment Information in MYR
To process deposits and withdrawals, we collect information related to your chosen payment method — including e-wallet account identifiers (Boost, Touch 'n Go) or the required banking details. Full account numbers or card details are not stored directly on our servers; all financial transactions are handled through an encrypted payment gateway.
Platform Usage Data
We record in-platform actions such as games played, bet amounts, session duration and navigation patterns. This data is used to improve service quality and detect unusual activity patterns.
Why This Information Is Required
Personal information is used to verify user identity, prevent fraud and ensure that only the legitimate account holder can access their funds and data. This is an essential safeguard required by all responsible financial platforms.
Payment data is required to securely process deposits and withdrawals in MYR. Without this information, we are unable to verify or complete any financial transactions on the 15r platform.
Platform usage data helps us understand how Malaysian users interact with available features. This information is used solely to improve the interface, speed and usability of the platform — not for any other commercial purpose.
Your email address and phone number are used to send important account notifications, transaction confirmations, and policy updates. We do not use this information to send third-party advertisements without your consent.
Cookies & Browser Activity Tracking
The 15r platform uses cookies and similar tracking technologies to ensure smooth platform functionality and to understand aggregate usage patterns. Cookies are small text files stored on your device when you visit our website.
We use two categories of cookies. Essential Cookies required for core platform functions such as maintaining your login session, securing transactions, and remembering your language preference. Without these cookies, the platform cannot function properly. Analytics Cookies helps us understand which pages are visited most frequently, how long users spend on a given page, and where users are coming from. This data is collected anonymously and is not linked to your personal identity.
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. For more information about your rights, refer to platform terms of use.
Types of Cookies Used
- Session cookies — expire when the browser is closed
- Persistent cookies — stored for a defined period
- First-party analytics cookies — collected by 15r only
Data Retention, Security & Third-Party Sharing
How Your Data Is Stored and Protected
All 15r user data is stored on servers protected by industry-standard encryption. Access to personal data is strictly limited to staff who require it to carry out specific service duties. All personnel who handle user data are bound by strict confidentiality agreements.
Account and transaction information is retained for as long as your account is active and for the period required under Malaysian law. If an account is closed at the user's request, personal data will be deleted within a reasonable timeframe unless there is a legal obligation to retain it.
Sharing Information with Third Parties
15r does not sell, rent or trade users' personal data to any third party for marketing purposes. Your information may only be shared in the following three circumstances:
- Payment service providers — to securely process your MYR deposits and withdrawals.
- Legal Requirements — where required by a court order or competent authority in Malaysia.
- Fraud prevention — where sharing information is necessary to protect other users or the integrity of the platform.
In all instances of sharing, only the minimum necessary information will be disclosed.
Your Rights as a 15r User
As a registered 15r platform user, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected].
You have the right to request a copy of the personal information we hold about you. All requests will be processed within 14 business days.
If any information we hold is inaccurate or out of date, you have the right to request a correction promptly.
You may request the deletion of your account and personal data, subject to legal requirements to retain certain transaction records.
Changes to This Privacy Policy
15r reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Registered users will be notified of any material changes via email or an in-platform notice at least 7 days before the changes take effect. Continued use of the platform after such changes constitutes your acceptance of the updated policy.
Questions About Your Data Privacy?
The 15r team is happy to assist with any enquiries regarding this Privacy Policy. Contact us by email: [email protected]
For general questions about the platform, visit FAQ page us first — many answers are already available there without having to wait for a response.